Are you wondering whether you can return your item to us? Check below for the exceptions:
1. Return requests more than 14 days after delivery
If you request a return more than 14 calendar days of the original delivery date, they will not be accepted.
2. Items that are incomplete or damaged in transit
If the items you return to us are incomplete, damaged, or soiled, they will not be refunded. Items returned to KitchenAid must include the product, any accessories, instructions, guarantee, etc. in their original packaging. Please take care to pack up your items with care and add outer protective packaging where necessary to keep them safe on the journey.
3. Personalised items made for you
Personalised products, such as engraved mixers, cannot be returned, because they have been created especially for you. The only exception is for technical defects, as stated by the guarantee. If you receive a personalised product that isn’t working properly or looks damaged, please see How can I return a purchased product? for the returns process.