Need to return? No problem

Checklist for a smooth return

1. Give all the details

However you start your return, please make sure you give us all the information, including the Order Number, Model Number, and Serial Number. We need this to process your order for you.

Sending by email? Please copy and complete the details below:

• Date of original order:

• Date of delivery:

• Your first name & last name:

• Your address (including postcode):

• Your telephone number:

• Order number:

• Item name or product code of the product you wish to return:

• Product serial number:

• Reason for return: 1. Order a wrong product / 2. Packaging damaged / 3. Received the wrong product / 4. Aesthetical defect / 5. Technical defect / 6. Missing part(s) / 7. Doesn't has expected performance / 8. Not compatible with other KitchenAid product / 9. The color did not match with my KitchenAid product / 10. Too big for my kitchen / 11. Found a better deal / 12. Late delivery / 13. Not worth the price / 14. Got it as a gift before / 15. Not satisfied with the service

Any additional remarks we need to be aware of? Please feel free to attach any photos or videos you like in order to show damage, etc.

2. Arrange with DPD

You’ll get an email from DPD with a link that generates a shipping label to print and stick on the box. Please contact DPD to arrange a pickup (you can call or use their website) OR you can drop the package at one of their locations.

3. Pack it well

Make sure you pack the product securely in its original packaging. It’s your responsibility to box it up safely, along with any accessories or packing components. If necessary, add some outer packaging to avoid it getting damaged.

4. What can’t be returned

Please be aware that you can only make return requests within 14 days of the delivery date. Otherwise, we cannot accept your return. If items arrive incomplete, damaged or soiled, they won’t be refunded. We cannot refund any personalised items.