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Can I cancel my order after final payment?

Once you've made a purchase on the website, you may immediately decide you want to cancel it. In that case, here's how to get in touch...

If your payment for a product has been made, you can't cancel your order on the website. It is only possible to cancel your order by contacting our Customer Service team straight away.

How to contact our team

Please get in touch by phone on 00800 381 04026. It's a toll free number and service will be provided to you in local language (open Monday to Friday 8.00 am to 5.00 pm.)

We will do our very best to cancel your order before it has been processed.

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