When you're making a purchase on our website, you may receive an error message after attempting payment. If this happens to you, don't worry. Some tips:
Please try again later, it may be a temporary outage at your bank or credit card company.
Pay with a different payment method if possible.
Pay with a different browser or device
Please contact our Customer Service team via email on firstname.lastname@example.org or by phone on 00800 381 04026. It's a toll free number and service will be provided to you in local language (Monday to Friday 8.00 am to 5.00 pm.)