The delivery time depends on the destination and the shipping method that you selected at checkout.
You can choose between "standard" (less expensive, but slower with no guaranteed date of delivery) and "express" (faster and with a guaranteed date of delivery) rate. When ordering online, the current delivery times are displayed on the product pages and on the checkout page. These are updated live and can fluctuate depending on holiday periods (such as Christmas) or sales periods (such as Black Friday).
The status of your order and an estimated delivery time can be found in ‘My Account’ on our website, where the status of your order is regularly updated.
As soon as the good leave our KitchenAid warehouse, we'll send you an update email. This will give you the shipping information of your parcel, the parcel number and a hyperlink to track the parcel on the shipper's website. On that shipping company's website, you'll find contact information of the shipper.
We also share a link in ‘My Account’ with the tracking details.
Where our products are sent from
All items are sent out from KitchenAid's warehouse, located in Antwerp, Belgium.
We only ship via a professional courier. Your signature is required for delivery; if you are absent and unable to sign, you can ask anyone of legal age to sign for you. If no one is able to take delivery, you'll be asked to contact our delivery service to rearrange delivery.
What if you don't receive the package at the expected time?
If your package is not delivered on time, please tell us by emailing. If exceptional circumstances mean that you haven't received an item within 30 days of the shipping notification email, you'll have the option to cancel your order and request a full refund.
Note: Saturday delivery is only possible in Belgium and in France. In other countries, delivery will be from Monday till Friday, except for bank holidays.