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Frequently asked questions> I received a product that is faulty. What now?

I received a product that is faulty. What now?

Discover what to do if your item arrives with damage, a fault or a problem. We are happy to pay for the return of your faulty goods. See the steps...

If you receive a KitchenAid product that isn't working or is damaged, we are very sorry. Please contact us within 14 calendar days of delivery to arrange a replacement.

How it works

Any faulty or incorrect items can be reported to KitchenAid using the steps here: How can I return a purchased product?

Once we receive your return request, our team will get in touch to arrange a replacement or exchange as quickly as we can. We are sorry for the inconvenience.

IMPORTANT FOR UK CUSTOMERS: EXCHANGE is not possible anymore. Please contact our customer service to arrange a refund.

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