Shipping and delivery

COUNTRY OF DELIVERY AND RESTRICTIONS

  • Care of PO Box addresses and military APO addresses are not accepted.
  • Saturday delivery is only possible in Belgium and in France. As for the other countries we provide for delivery from Monday till Friday, except for bank holidays.
  • Through our Site www.kitchenaid.co.uk the products are delivered in the UK except for the ‘Isle of Man’ or the ‘Channel Islands’.
  • The products purchased on www.kitchenaid.fr will be delivered only in Metropolitan France and Monaco.
  • The products purchased on www.kitchenaid.de will be delivered only in Germany.
  • The products purchased on www.kitchenaid.be will be delivered only in Belgium.
  • The products purchased on www.kitchenaid.nl will be delivered only in The Netherlands.
  • The products purchased on www.kitchenaid.it will be delivered only in Italy.
  • The products purchased on www.kitchenaid.fi will be delivered only in Finland.
  • The products purchased on www.kitchenaid.at will be delivered only in Austria.
  • The products purchased on www.kitchenaid.dk will be delivered only in Denmark except for Greenland.
  • The products purchased on www.kitchenaid.se will be delivered only in Sweden.
  • The products purchased on www.kitchenaid.ie will be delivered only in Ireland.

SHIPPING COSTS

The total amount of shipping costs depends on the destination and selected shipping method. These costs will be indicated separately in your virtual shopping cart. This way there are no surprises in the end. You can choose between "economic" (less expensive but slower and no guaranteed date of delivery) and "express" (faster and with a guaranteed date of delivery) rate.

DELIVERY TIMES

As soon as we ship the ordered goods from our warehouse, we will send you an email to inform you. This email will contain the shipping information of your parcel, the parcel number and a hyperlink to track the parcel on the site of the shipping company. On that shipping company site, contact information of the shipper is available.

All goods will be sent from Frucon², located in Ardooie, Belgium. If your product is not delivered within the specified timescale, please contact kitchenaid@frucon.net. Should exceptional circumstances result in the fact that you have not received any item you ordered after 30 days from the date of the Shipping Notification E-mail, you will have the option to cancel your order and request a full refund.

We only ship via a professional courier. Your signature is required for delivery; in case of absence, you may designate a person of legal age authorized to represent you. If no one is present at the address indicated to receive your order, you will be asked to contact our delivery service to set a new delivery date.

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