Returns and refunds


If you are not satisfied with the items ordered, you can return them to us within fourteen days, without giving reasons.
The withdrawal period is fourteen calendar days from the day after the delivery of the product.
In order to exercise your right of withdrawal, you must inform KitchenAid Contact Center, by e-mail at contact.webshop@kitchenaid.com or telephone at 00800 381 04026, with a clear statement of your decision to terminate the sales contract. You can use the enclosed model withdrawal form, but it is not mandatory. To respect the withdrawal period, it is sufficient to send the notice of exercise of the right of withdrawal before the expiry of the period for exercising this right.
We want to guarantee the total satisfaction of our customers. If you are not satisfied with the items ordered, you may return the delivered items to us within 14 calendar days of the delivery date. Items for return must include: the product, accessories, operating instructions, guarantee, etc. in their original packaging.
Return requested not received within 14 calendar days of the original delivery date will not be accepted for return. If items returned under your right of withdrawal are incomplete, damaged, or soiled, they will not be refunded.


If you exercise your right of withdrawal, we will refund all payments we have received from you, including delivery charges (except for additional charges resulting from your choice of a delivery method other than the cheapest standard delivery method we offer), immediately and no later than 14 days from the date we receive your returned product. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will fees be charged for this refund. We may refuse refund until we receive the merchandise in return or until you can prove that you returned the merchandise, whichever comes first.
You must return the goods to us immediately and in any case within fourteen days at the latest from the day you inform us of the exercise of your right of withdrawal. The deadline is met if you ship the goods before the expiry of the fourteen-day deadline. The direct costs of return are at your expense.
You shall not be liable for loss of value of the goods, unless such loss is due to handling of the goods that is not necessary to verify their nature, properties or operation.


Please avoid damaging the goods. If possible, please return the goods in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you return the goods in suitable packaging with sufficient protection against transport damage.

Needed information for Return:
In order to receive a refund, please share the requested information below with KitchenAid Contact Center at the following e-mail address: contact.webshop@kitchenaid.com

- I/we (*) hereby state/communicate (*) that I/we (*) revoke (*) our contract for the sale of the following products/delivery of the following service (*):
- Ordered on (*)/Received on (*)
- First Name(s) & Last Name(s) of Customer(s)
- Customer(s) address
- Telephone number
- Order number
- Article name or number of product that you wish to return
- Reason for return
- Additional remarks we need to be aware of?

(*) Please delete as appropriate


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