We want to guarantee the total satisfaction of our customers. If you are not satisfied with the items ordered, you may return the delivered items to us within 14 calendar days of the delivery date, provided that they have not been used. Items for return must include: the product, accessories, operating instructions, warranty, etc. in their original packaging.
Orders not received within 14 calendar days of the original delivery date will not be accepted for return. If items returned under your right of withdrawal are incomplete, damaged, or soiled, they will not be refunded.
In order to return the goods the following procedure needs to be followed:
Please return merchandise purchased online only as described above. Products purchased online cannot be returned to our stores or distributors.
You must check whether your shipment is correct upon delivery. Should, in your opinion, the delivery not be in conformity with your demand, then please do not sign the delivery note and/or clearly note the nature of the discrepancy on the delivery note. You shall give us written notification of the problem within 24 hours of the delivery date by e-mail to firstname.lastname@example.org. Should the failure be a fabrication error of KitchenAid, or in case Frucon² has delivered the wrong goods, then Frucon² will bear all shipping costs related to the returning of the goods. If products are available, we will send you a new shipping confirmation email, and we will ship the replacement product immediately and automatically at our expense.
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