As soon as we ship the ordered goods from our warehouse we will send you an email to inform you. This email will contain the shipping information of your parcel, the parcel number and a hyperlink to track the parcel on the site of the shipping company. On that shipping company site, contact information of the shipper is available.
Our products are only being delivered in those countries for which the website allows the delivery (see Article 7 supra). We will use all reasonable efforts to deliver the products ordered within the timescales indicated on the individual order confirmation the purchaser. Possible delays will in no circumstances lead to indemnity payment. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be redressed to the User.
All goods will be sent from E-Shopinvest. If your product is not delivered within the specified timescale, please contact firstname.lastname@example.org with your client number of order number. Should exceptional circumstances result in the fact that you have not received any item you ordered after 30 days from the date of the Shipping Notification E-mail, you will have the option to cancel your order and request a full refund.
We only ship via a professional courier. Please note that we always require someone to sign for delivery. You may accept that a delivery is signed for by a person other than the Client, on the condition that that this latter person is present at the indicated address. Should nobody be present at the time of delivery, you will be asked to arrange an appointment for a 2nd presenting of the goods. This can be done either by telephone or by a card left in the letterbox. Depending on the courier used small difference may apply.
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